Terms and Conditions

Introduction and License

EQ9AU is operated by EQ9AU Ltd, licensed under the regulations of Curacao eGaming. Our platform offers a variety of online gaming services, including real-money gambling services and online pokies. By accessing our services, you agree to comply with these Terms and Conditions.

Eligibility

To participate in our gaming services, users must be at least 18 years of age. EQ9AU operates within Australia and adheres to jurisdictional restrictions. Users located in restricted regions are prohibited from creating an account or accessing our services.

Account Rules

• Only one account is permitted per individual.
• Users must complete mandatory Know Your Customer (KYC) verification before engaging in any real-money gaming.
• Users are responsible for maintaining the security of their account, including safeguarding their login information.
• Any unauthorized use of accounts will lead to strict consequences, including potential account suspension or closure.

Deposits and Withdrawals

• All transactions must comply with applicable anti-money laundering (AML) regulations.
• Users must follow specified verification requirements before making deposits or withdrawals.
• The processing timeline for withdrawals may vary; users will be informed of any delays.
• EQ9AU reserves the right to impose limits on deposit and withdrawal amounts based on account standing and verification status.

Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

• Cheating or manipulating gameplay in any form.
• Engaging in fraudulent activities or bonus abuse.
• Using bots, automated systems, or exploiting system errors.
• Any unauthorized manipulation of gameplay may result in account suspension or closure.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms, which will be outlined at the time of the promotion.
• Users must adhere to wagering requirements and other conditions associated with bonuses.
• EQ9AU reserves the right to modify or cancel promotions at any time without prior notice.

Fair Play and Game Integrity Rules

• EQ9AU is committed to ensuring fair play and maintaining the integrity of all games.
• All games are independently audited to ensure compliance with industry standards.
• Users are encouraged to report any suspected irregularities to the support team.

Fraud Prevention and Security Monitoring

• EQ9AU employs advanced security measures to detect and prevent fraudulent activities.
• Continuous monitoring of account activities is conducted to ensure compliance with our policies.
• Users found engaging in fraudulent behavior will face immediate account suspension.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute, users are encouraged to first contact the support team for resolution.
• If the issue remains unresolved, users may escalate their complaint to the relevant regulatory authority.
• EQ9AU aims to resolve all disputes fairly and promptly in accordance with applicable laws.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the Australian courts.

Responsible Gambling Measures and User Protection Tools

• EQ9AU promotes responsible gambling practices and provides tools to help users manage their gaming activities.
• Users can set deposit limits, session time limits, and self-exclusion periods through their account settings.
• Support resources and information about responsible gambling are available on our website.

Limitation of Liability and Termination

• EQ9AU reserves the right to suspend or restrict access to accounts if any violations of these Terms and Conditions occur.
• Accounts may be permanently closed in cases of regulatory breaches or suspicious activity.
• Users agree that EQ9AU shall not be liable for any losses incurred as a result of account suspension or termination.

Conclusion

By using EQ9AU’s services, users acknowledge that they have read, understood, and agreed to these Terms and Conditions. It is important to review these terms periodically, as they may be updated to reflect changes in regulations or operational policies.