Privacy Policy

EQ9AU is committed to protecting the privacy of our users and ensuring that their personal data is handled responsibly. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our services, including our online pokies platform. By accessing or using EQ9AU, you agree to the terms outlined in this Privacy Policy.

1. License Information

EQ9AU operates under a license issued by Curacao eGaming. This license ensures that we adhere to the highest standards of regulatory compliance, including the protection of user data and responsible gambling practices.

2. Data Collection

To provide our services, we collect various types of personal data, which may include:

• Registration Data: Information you provide when creating an account, such as your name, date of birth, address, and contact details.
• Payment Details: Information related to financial transactions, including credit card numbers, bank account details, and transaction history.
• Technical Logs: Data automatically collected when you use our services, including your IP address, browser type, device information, and usage logs. This data helps us improve our platform and ensure security.

3. Purpose of Data Usage

The personal data we collect may be used for the following purposes:

• Account Management: To create and maintain your account and provide customer support.
• Marketing Communication: To send you promotional materials, newsletters, and information about our services. You can opt out of marketing communications at any time.
• Anti-Fraud Checks: To monitor transactions and user activity for fraudulent behavior, ensuring a safe environment for all users.
• AML Compliance: To comply with Anti-Money Laundering regulations and prevent illegal activities.
• KYC Procedures: To perform Know Your Customer checks, verifying the identity of our users as required by law.

4. Data Sharing

We may share your personal data with third parties in the following situations:

• Payment Providers: To process your transactions securely, we may share your payment details with payment processors and financial institutions.
• Verification Partners: We may disclose your information to third-party verification services to comply with our KYC and AML obligations.
• Regulatory Authorities: We may be required to disclose your personal data to authorities or agencies as required by law or in response to legal requests.

5. User Rights

As a user, you have certain rights regarding your personal data, including:

• Access: You have the right to request access to the personal data we hold about you.
• Deletion: You can request the deletion of your personal data, subject to certain legal obligations that may prevent us from doing so.
• Restriction of Processing: You may request to restrict the processing of your personal data in certain circumstances.

To exercise these rights, please contact our support team through the appropriate channels.

6. Cookie Policy

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us improve our services. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and cannot be disabled. They enable basic functionalities like page navigation and access to secure areas of the website.
• Analytical Cookies: These cookies help us understand how users interact with our services by collecting and reporting information anonymously. This data allows us to improve the performance and functionality of our platform.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Security of Personal Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. We regularly review our security practices to ensure the safety of your information.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services following any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to our support team for assistance. We are committed to addressing your concerns and ensuring transparency in our data handling practices.

This Privacy Policy is effective as of the date indicated above and applies to all users of EQ9AU. Thank you for choosing us as your online pokies destination.